We hope you’ll be satisfied with everything that you order from us, but if something isn’t quite right, we’ve created a quick and easy return service. Simply send an email to [email protected] within 15 days from the delivery date and let us know exactly what was wrong with your order. This saves us time in the return process, helps us realise how we can improve and you’ll get the replacement or refund more quickly.
The item(s) should be in the same condition as you received it. You are of course welcome to try the item on to see if it fits you and is the way you like it to be, but it should of course be unused for you to make a valid return. Please make sure to save the labels and packaging so you can include that with the returns.
The average turnaround time on a return takes a few business days depending on where you are when we receive the returned garment. Once we have received and processed it through our returns department, we will take care of the payment as soon as possible. Please note that during certain busy periods the time for your return can take up to 21 business days. However, in general it only takes up to 10 business days from the date the parcel reaches us until our return department has successfully arranged your return.
All valid refund payments will be processed via EFT to the customers bank account
The return shipping is for your own cost. We recommend using Aramex as this provides an inexpensive overnight delivery service from any Aramex Drop Box http://www.aramex.co.za/store_to_door_courier/drop_box_locations/