SHIPPING & DELIVERY (The boring stuff)

You will receive an email on order confirmation.

Native Thread shall deliver products at the shipping address provided by you at the time of placing the order. You shall be solely responsible for ensuring that the shipping address provided is correct. The Buyer cannot change the shipping address after placing the order unless otherwise expressly agreed to in writing by Native Thread. If the Buyer seeks to ship different products to different addresses, he/she will have to place multiple orders.

Native Thread does not guarantee shipping and delivery of products all over South Africa. Please check whether Native Thread delivers at your Pincode on the product page prior to proceeding with placing the order.

Free shipping on all orders above ZAR 1400. An additional charge of ZAR 350 will be levied on orders below that.

Cancellation of any order must be done within 24 hours of placing it. You will be liable for all shipping charges in the event that your order has been put into production and/or shipped prior to receipt of your cancellation request.

Depending on the final product, Native Thread will ship your order within 15 - 21 working days. Final delivery time will vary based on location and final order.

Native Thread shall endeavour to adhere to the delivery timelines stated at the time of confirmation of the order. However, there might be circumstances beyond Native Thread’s control which may cause a delay in delivery. In such cases, Native Thread shall ensure communication upfront and delivery in the earliest possible timeframe.

An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider

Native Thread reserves the right to cancel the order in the event of more than 3 failed attempts at delivery due to the fault of the Buyer. In such an event, payments already made shall be refunded in accordance with the Refund Policy of Native Thread .

All products will be shipped with their respective invoices. In the event the invoice is not received, please send an email to Native Thread customer care number at [email protected] mentioning the order reference number.